STORE POLICY
OUR COMMITMENT TO YOU
We will provide a consistent level of care and professionalism to all customers.
We will respect the privacy of our customers. We will be responsive to your needs.
We will provide you with reliable, relevant, and accurate information.
We will make all necessary efforts to fix any errors or mistakes we make.
At CLOUD 29 we are also responsible for ensuring that our employees have a safe and abuse-free work environment. As such, we require that customers adhere to a set of reasonable expectations for interaction with our staff, including:
Treating CLOUD 29 team members and customers in a respectful and courteous manner.
Behaviour including harassment and profane language will NOT be tolerated.
Understanding that on occasion information may need to be sourced from another member of our team, which may require additional time to service you properly.
Respecting the confidentiality of team members and other clients.
Though we hope no situation will escalate to this point, CLOUD 29 reserves the right to refuse service to anyone who does not respect the store policies implemented. Thank you for being KIND.
Privacy & Safety
CLOUD 29 is committed to respecting your privacy and protecting your personal information. Any information we collect from you in store is voluntary and only required if you wish to participate. We are transparent with the reasons we are requesting your information and will only use your information for the purpose as indicated.
When you visit our website, we will not collect your personal information unless you CHOOSE to use and receive our online service that requires it. Our online ordering service is powered by BUDDI (Clearleaf Inc.). You may view their terms of service and privacy policy by visiting their website.
EXCHANGE POLICY
ALL SALES ARE FINAL with the following exception:
EXCHANGE ONLY for defective or malfunctioning mechanical devices at the discretion of CLOUD 29.
Please ensure you follow recommended instructions for all products and mechanical devices.
